Return Policy

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1. Overview

At Luxurytopstyle, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website luxurytopstyle.ddd.

This policy complies with the Norwegian Consumer Sales Act (Forbrukerkjøpsloven), the EU Consumer Rights Directive (2011/83/EU), and applicable consumer protection laws.

2. Right of Withdrawal (Cooling-Off Period)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

If you ordered multiple items delivered separately, the period begins from when you receive the last item.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

  • Email: write-to-us@luxurytopstyle.mom
  • Post: Luxurytopstyle, Munkegata 26, 7011 Trondheim, Norway

You may use our withdrawal form (below), but it is not obligatory. You can also use any other clear statement.

2.3 Model Withdrawal Form

To: Luxurytopstyle, Munkegata 26, 7011 Trondheim, Norway, Email: write-to-us@luxurytopstyle.mom

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order number: [_______]
  • Ordered on / Received on: [_______]
  • Name of consumer: [_______]
  • Address of consumer: [_______]
  • Signature (only if on paper): [_______]
  • Date: [_______]

3. Conditions for Returns

3.1 Eligible Products

Products eligible for return must be:

  • Unopened and in original, sealed packaging
  • In the same condition as when you received them
  • Complete with all original accessories, documentation, and packaging
  • Not damaged by the consumer beyond what is necessary to inspect the goods

3.2 Products Not Eligible for Return

Due to health and hygiene reasons, the following cannot be returned:

  • Products that have been opened, unsealed, or tampered with
  • Products where the seal has been broken
  • Products that show signs of use

This exclusion is in accordance with Article 16(e) of the EU Consumer Rights Directive, which permits exceptions for sealed goods not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

4. Return Process

4.1 Initiating a Return

  1. Contact us via email at write-to-us@luxurytopstyle.mom to notify us of your intention to return
  2. Provide your order number, the item(s) you wish to return, and the reason for return
  3. Wait for our confirmation and return instructions
  4. Pack the item(s) securely in their original packaging
  5. Ship the package to the address provided in our return instructions

4.2 Return Shipping

  • You are responsible for the cost of returning the goods unless the return is due to our error (e.g., wrong item sent, defective product)
  • We recommend using a trackable shipping service and retaining proof of postage
  • You bear the risk of the goods during return shipping until we receive them

4.3 Return Deadline

You must return the goods without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal to us.

5. Refunds

5.1 Refund Amount

Upon receiving and inspecting your return, we will refund:

  • The full purchase price of the returned item(s)
  • Standard delivery costs (if you return all items from an order)

If you chose a delivery option more expensive than the standard delivery we offer, we will only refund the cost of standard delivery.

5.2 Deductions

We may reduce the refund to reflect any diminished value of the goods if this has been caused by your handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5.3 Refund Timeline

We will process your refund within 14 days of receiving the returned goods or proof that you have sent back the goods, whichever is earlier.

5.4 Refund Method

Refunds will be made using the same payment method you used for the original purchase unless you have expressly agreed otherwise. No fees will be charged for the refund.

6. Damaged or Defective Products

6.1 Reporting Issues

If you receive a damaged or defective product, please contact us immediately at write-to-us@luxurytopstyle.mom with:

  • Your order number
  • Description of the damage or defect
  • Photographs showing the issue

6.2 Remedies for Defects

Under consumer law, you have the right to:

  • Free repair or replacement of the defective product
  • A price reduction if repair or replacement is not possible
  • A full refund if the defect is significant

6.3 Warranty Period

Under Norwegian and EU consumer law, you have at least a 2-year warranty period for defective products. You must notify us of any defect within a reasonable time after discovering it, and in any case within 2 months of discovery.

7. Wrong Item Received

If you receive an incorrect item, please contact us within 14 days of delivery. We will:

  • Arrange for the return of the incorrect item at our expense
  • Send you the correct item or provide a full refund, as you prefer

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please:

  1. Return the original item following our return process
  2. Place a new order for the desired item

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account and credit card statement
  2. Contact your bank or payment provider, as processing times may vary
  3. If you have done all of the above and still have not received your refund, contact us at write-to-us@luxurytopstyle.mom

10. Your Statutory Rights

This Return Policy does not affect your statutory rights under Norwegian consumer law, the EU Consumer Rights Directive, or other applicable legislation. You may have additional rights beyond those stated in this policy.

11. Order Cancellation

If you wish to cancel your order before it has been shipped:

  • Contact us immediately at write-to-us@luxurytopstyle.mom
  • If the order has not been dispatched, we will cancel it and provide a full refund
  • If the order has already been shipped, please follow the standard return process

12. Contact Us

For any questions about returns or this policy, please contact us:

  • Email: write-to-us@luxurytopstyle.mom
  • Address: Luxurytopstyle, Munkegata 26, 7011 Trondheim, Norway

We aim to respond to all inquiries within 2 business days.

13. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy applicable to your purchase is the version in effect at the time of your order.